FAQ
Find answers to the questions we get asked the most! Need further assistance? No worries! Get in touch with us here.
SHIPPING & DELIVERY
Can I modify my order after it's been placed?
Once an order is confirmed, it cannot be modified or adjusted.
I entered the wrong address. Can I still update it?
Address updates can be requested before the product's shipping is confirmed. Reach out to Customer Support immediately. Please review your information before checkout.
HOW CAN I CANCEL MY ORDER?
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order has already shipped, cancellation may not be possible. Cancellations are not guaranteed.
How do I initiate a return?
You have up to 7 days upon delivery to return items purchased on FilipinoStreets.com.
Visit our self service returns portals by simply clicking the link below:
- U.S. Customers - Returns PortalHERE- International Customers or Global-E - Returns PortalHERE- All return submissions are subject to review.
My tracking information shows that my order was delivered, but I haven’t received it. What should I do?
Wait 48 hours after the estimated delivery time for your package to arrive. If it still hasn’t been delivered, please contact support@filipinostreets.com.
I received a tracking number, but the shipment hasn’t progressed.
Tracking numbers are generated when your shipping label is created. It may take 1-3 business days for the courier to scan the package and update the tracking information.
ONLINE ORDERS
How can I confirm that my order is complete?
All orders are reviewed before confirmation. You will receive a shipping confirmation email once your order is confirmed. Be sure to check your spam folder as well.
WHEN WILL I RECEIVE MY ORDER?
This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
DO YOU SHIP INTERNATIONALLY?
We ship in North America
What payment methods are accepted?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and PayPal. For PayPal payments, your account must be verified and have a confirmed shipping address. Other payment methods, such as Apple Pay and Google Pay, may be available depending on your region. International orders will appear as Global-E on bank statements.
My package is being returned to the sender. What should I do next?
Once your order is returned to our warehouse, you will receive a full refund upon its arrival. We do not offer re-shipping of orders.
I placed multiple orders. Can I combine them?
Once an order is placed, we cannot combine shipments for multiple orders.
I received a damaged product. What should I do?
Please contact support@filipinostreets.com within 24-48 hours of delivery. Provide detailed images of the damaged product(s) and the packing slip or invoice.
GENERAL QUESTIONS
HOW DO I KNOW IF AN ITEM WILL FIT?
In order to identify the best fit, please visit oursize guide. Additional fit details with measurements are found on the product page specific to the item.
Measurements are displayed in inches unless otherwise noted. For assistance, please contactsupport@stussy.com.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.